The purpose of the General Conditions of Sale is to establish the relations of the parties within the framework of sales made on the website of the Maison Geneviève brand:«www.maisongenevieve.com».
The Site www.maisongenevieve.com is an e-commerce Site published by Maison Geneviève, a sole proprietorship whose registered office is 7 rue Henri Dubouillon, 75020 Paris FRANCE, registered in the Paris Trade and Companies Register under number 847 899 911 00014.4.
These General Conditions of Sale are concluded between on the one hand, Mr François Laurendeau (NSIRET 847 899 911 00014) manager of the Maison Genevièe company and on the other hand, people wishing to place an order for product (s) via the Website «www.maisongenevieve.com». They can be modified at any time and without notice by the Seller, the applicable conditions being those in force on the date of the order. Any order placed on the Site from the Seller entails the Customer's full acceptance of these General Conditions of Sale.
The products offered on the website«www.maisongenevieve.com» are intended for the personal use of Customers. Thus, the Customers or recipients of the products refrain from any resale or rental of the product (s) to private or professional third parties.
The site«www.maisongenevieve.com» is hosted by OVH GS, located 2 Rue Kellerman 59100 ROUBAIX France.
The Customer declares to have read and accepted the General Conditions of Sale at the time of his purchase. The acceptance by the Customer of these conditions is materialized by checking the box I accept the general conditions of sale, as well as by the communication of his bank details for the purpose of payment of his order.e.
The validation of the Customer's order is materialized by the sending of an order confirmation summary e-mail by Maison Geneviève.
We offer you guaranteed new products.
The descriptions and photographs of the products sold on the Site are as accurate and as faithful to reality as possible. However, the colors, dimensions, textures and other characteristics of the products may be altered by the screens or internet browsers used to view them. The Customer thus acknowledges that the photographs, descriptions or graphics accompanying and illustrating the products offered for sale on the site are indicative and non-contractual and cannot engage the responsibility of the Seller in the event of error, omission or modification.
The product offers and the prices indicated are valid within the limits of available stocks and the period of the order. Product availability is indicated on the product sheets at the time of ordering. In the event of unavailability after placing his order, Maison Geneviève will inform the customer by e-mail and will either offer him a replacement product with similar or superior characteristics and qualities at an equal or greater price, or '' cancel the order and refund him if his bank account has been debited.
The price is expressed in euros. The price indicated on the product sheets does not include transport costs. The price indicated in your basket is the total price, expressed inclusive of all taxes. It includes the price of the products, the costs of packaging and management of the order and the transport costs.
In order to place an order, the Customer undertakes to communicate via the Site only the real and valid information necessary for the performance of the service covered by these General Conditions of Sale. The Seller cannot be held responsible for erroneous information transmitted by the Customer resulting in the non-performance of the service. The Customer can access and modify his data at any time in the my account section. Any order will only be deemed validated after payment has been accepted. The Seller will be entitled to refuse or cancel any order relating to a Customer in dispute over a previous order.e.
- Payment, security and data privacy
Payments will be secure through the online payment system PAYPAL (https://www.paypal.fr/fr) or by bank card bearing the initials CB, Visa, Mastercard, American Express via STRIPE, secure payment service on the Internet. These systems ensure, thanks to an encryption technique, the integrity and confidentiality of the data communicated by the customer.
At no time does Maison Geneviève have access to confidential information relating to the means of payment (card number, expiry date, bank account number)..
In the event of a problem with the payment system, the STRIPE and PAYPAL companies will assume full and entire responsibility for their services.
The sale will only be considered final after sending the customer the order confirmation summary email and after receipt of the full price by Maison Geneviève.
- Delivery and returns
The products will be delivered to the delivery address indicated by the customer during the ordering process. Maison Geneviève cannot be held liable in the event of an error in entering the delivery address made by the customer. In this case, the cost of returning and returning the product (s) will be fully borne by the customer.
Products purchased on the website«www.maisongenevieve.com» are delivered to the customer:
- in France by the Post Colissimo followed.
- in the States of the European Union by Colissimo followed.
- in the rest of the world, deliveries are made by Colissimo follows.
Depending on the delivery method chosen, the delivery times announced on the site are those given as an indication by Colissimo. In the event of a simultaneous order of articles deliverable on different dates, given their availability, the delivery time is based on the longest time. Maison Geneviève reserves the right to split deliveries. In this case, the participation in the processing and shipping costs will only be invoiced for a single shipment.
Maison Geneviève undertakes to make its best efforts to deliver the products ordered by the customer within the deadlines specified above. These deadlines are communicated for information only and any overrun may not give rise to any damage and interest, withholding or cancellation of the order by the customer. Maison Geneviève cannot be held responsible for the consequences due to a delay in delivery by the chosen transport provider or a late withdrawal by the customer of his package following the deposit of a calling card in his mailbox. letters by the carrier.
The preparation of your order is carried out with the greatest care and it will be shipped as soon as possible. Once your order has been confirmed, its preparation is done within 24 hours. The garment (s), slipped into a cardboard box, and packaged in a package which guarantees its preservation throughout its transport. Your order will be shipped the working day following its validation on our site, excluding public holidays and weekends. Thus, if the order was validated on a Friday, the package will be shipped the following Monday.
You have the possibility to follow your order by connecting to the sitewww.laposte.fr/colissimo provided with the parcel number which will be communicated to you after shipment.
For mainland France, delivery is free beyond 150 orders. Below 150, shipping costs of 4.95 will be charged.és.
For deliveries outside mainland France, the customer undertakes to take personal responsibility for all declarations and to pay all taxes due on the importation of products, customs duties, value added tax, and all other taxes. due under the laws of the country of receipt of the order.
In order to make a return, please send us an email at firstname.lastname@example.org with your order number and the reasons for your return. We will send you a slip to affix to the package you have received and return it to us by dropping it off at a post office. Care should be taken to keep proof of deposit at the post office. The customer has a period of 14 days from the delivery of the product to return to Maison Geneviève any items that do not suit him. Custom-made or personalized items cannot be returned, as well as any damaged, damaged, unlabeled or soiled items. The products must be returned in their original condition, otherwise the refund cannot be guaranteed. Refunds will be made within 1 week after receipt of your package. Returns for products ordered outside of France, Corsica and Monaco are the responsibility of the customer. After having informed Maison Geneviève of the desire to return a product, the Customer will return the product (s) to the following address:
7 rue Henri Dubouillon
8. Intellectual property
Maison Geneviève is a protected trademark registered with the INPI and«www.maisongenevieve.com» a domain name also protected. No one is authorized to reproduce, exploit, distribute or use for any purpose whatsoever, even partially, the elements of the site, except with the written consent of Maison Geneviève.